Unified Omnichannel Inbox
Bring customer conversations from supported channels into one managed workspace.
Managed AI business automation
Run your business smarter with AI—without the technical setup.
Onvor brings customer conversations, AI assistance, leads, appointments and business insights into one managed platform. Our team handles the setup, configuration and training, so you can focus on running your business.
No technical knowledge required. Our team handles the configuration, launch support and ongoing optimisation for you.
Unified inbox
12 open- SLSarah LimKitchen renovation quoteWhatsApp
- DODaniel OngConsultation availabilityWebsite chat
- MCMei ChenPackage pricingInstagram DM
AI reply · draft
“Thanks for reaching out. Our design consultation is complimentary and takes about 45 minutes. Would Thursday 3:00pm suit you?”
Send replyHuman takeover
Customer profile
Sarah Lim
4-room resale · Budget SGD 45–60k
High OpportunityFollow-up Required
Assigned to Jason Tan
Appointment
Design consultation · Thu 3:00pm
Appointment ConfirmedThis week
184
Enquiries
37
Booked
2m
Avg reply
Bring customer conversations together across six channels.
Supported customer communication channels are connected and configured for you, so every enquiry arrives in the same managed workspace.
- Facebook Messenger
- Instagram DM
- Telegram
- LINE
- Website Live Chat
Business outcomes
Designed to improve productivity and reduce unnecessary operating costs.
Results depend on your business, your team and how the platform is used. These are the areas Onvor is built to improve.
- Reduce repetitive customer-service work
- Respond to enquiries faster
- Reduce missed messages
- Improve appointment coordination
- Give staff clearer responsibilities
- Reduce switching between different applications
- Improve visibility over customer activity
- Identify important opportunities more quickly
- Allow employees to focus on higher-value work
- Support growth without increasing administrative workload at the same rate
Platform
A complete AI-powered business automation platform.
Onvor is far more than a shared inbox. Eight connected capability areas cover how enquiries arrive, how customers are managed, how appointments are booked and how the business is measured.
AI-Powered Customer Service
Use approved business information to help answer routine customer questions consistently.
Built-in CRM and Lead Management
Turn conversations into organised customer profiles and business opportunities.
Appointment Booking and Waiting List
Create, confirm, reschedule and track appointments alongside a managed waiting list.
Knowledge Base Management
Keep services, pricing, policies and answers reviewed, approved and ready for AI use.
Team Collaboration and Human Takeover
Assign work, add internal notes, escalate cases and take over conversations at any time.
Business Analytics and Reporting
See enquiries, appointments, response times, workload and sentiment in one place.
Business Integrations and Workflow Automation
Connect Onvor with the calendars, scheduling and business tools you already use.
Built-in CRM
A Built-in CRM that grows with every conversation.
Turn customer conversations into organised customer profiles and business opportunities without relying on a separate disconnected CRM system.
- Unified customer profiles
- Conversation and enquiry history
- Customer interests
- Lead status
- Buying signals
- Follow-up requirements
- Appointment history
- Customer sentiment
- Recommended next action
- Staff ownership
Appointments
Turn enquiries into confirmed appointments.
Appointment workflows are configured around your services, staff availability and booking rules.
- Appointment creation
- Available date and time selection
- Staff assignment
- Service selection
- Appointment confirmation
- Rescheduling and cancellation
- Waiting-list management
- Internal notes
- Calendar view
- Conversation-linked appointments
Managed implementation
Not another DIY software platform.
Onvor works with you to configure the platform around your business. You do not need to understand integrations, APIs, automation logic or AI prompting.
- 01
Understand
We learn about your services, customer enquiries, existing processes, staff responsibilities and operational challenges.
- 02
Configure
We help organise your business information, configure your workflows, prepare your Knowledge Base and connect approved communication channels.
- 03
Train and launch
We test the customer journey, train your team and support the platform launch.
- 04
Support and optimise
We continue reviewing the platform with you and make improvements as your business grows and changes.
Typical DIY software
- Business owner configures everything
- Technical setup required
- Multiple tools and integrations
- Limited implementation support
- Staff learn through trial and error
Onvor managed implementation
- Guided business discovery
- Platform configured for the business
- Structured setup and testing
- Staff training
- Ongoing support and optimisation
Business integrations
Connect Onvor with the tools your business already uses.
Onvor is configured to work alongside your existing systems, so information stays consistent and your team avoids duplicated administrative work.
Google Calendar
Synchronise appointments and staff schedules with existing Google calendars.
Cal.com
Connect booking availability and scheduling workflows with Cal.com.
Accounting Software
Connect relevant business information with supported accounting systems to reduce duplicated administrative work.
Communication Channels
Bring supported customer communication channels into the Onvor Unified Inbox.
Supported providers are confirmed with you during implementation.
Business analytics and reporting
See what is happening across your business.
Track how enquiries move through your operation, where time is being spent and which conversations still need attention. Analytics are there to inform decisions, not to promise outcomes.
New enquiries
412
+18% vs last month
Appointments booked
96
+11% vs last month
Median first response
1m 48s
Faster than last month
Conversations handled
AI-handled Human takeover
Channel performance
- WhatsApp72%
- Website chat54%
- Instagram DM38%
- Messenger26%
- New customer enquiries
- Qualified opportunities
- Appointments booked
- Response times
- AI-handled conversations
- Human takeover rate
- Channel performance
- Staff workload
- Frequently asked questions
- Customer sentiment
- Unresolved conversations
- Appointment performance
Interface shown for illustration. Figures are examples and do not represent guaranteed results.
Industry examples
Configured for the way different businesses handle customers.
These are examples, not limits. Onvor is configured around the services, enquiries and booking rules of any customer-facing business.
Renovation and interior design
Qualify project enquiries properly before they reach your design and sales team.
- Qualify renovation enquiries
- Collect property type, budget and timeline
- Answer service-related questions
- Schedule consultations or site visits
- Assign opportunities to sales staff
- Track follow-up requirements
Security and control
Automation with human control built in.
AI handles repetitive work inside boundaries you define, and your team keeps authority over the interactions that matter.
- Role-based user access
- Organisation-separated business information
- Human takeover
- AI reply controls
- Knowledge approval workflow
- Staff permissions
- Conversation activity records
- Sensitive-question escalation
- Business-scope guardrails
Frequently asked questions
Practical answers for business owners.
Ready to reduce repetitive work and run your business more efficiently?
Speak with the Onvor team to explore how AI automation can be configured around your customer conversations, appointments and business operations.