Unified Omnichannel Inbox
Bring customer conversations from supported channels into one managed workspace.
Platform
One platform for conversations, customers, appointments and insight.
Every capability is configured by the Onvor team around how your business already works, so your staff simply log in and work.
Bring customer conversations together across six channels.
Supported customer communication channels are connected and configured for you, so every enquiry arrives in the same managed workspace.
- Facebook Messenger
- Instagram DM
- Telegram
- LINE
- Website Live Chat
Platform
A complete AI-powered business automation platform.
Onvor is far more than a shared inbox. Eight connected capability areas cover how enquiries arrive, how customers are managed, how appointments are booked and how the business is measured.
AI-Powered Customer Service
Use approved business information to help answer routine customer questions consistently.
Built-in CRM and Lead Management
Turn conversations into organised customer profiles and business opportunities.
Appointment Booking and Waiting List
Create, confirm, reschedule and track appointments alongside a managed waiting list.
Knowledge Base Management
Keep services, pricing, policies and answers reviewed, approved and ready for AI use.
Team Collaboration and Human Takeover
Assign work, add internal notes, escalate cases and take over conversations at any time.
Business Analytics and Reporting
See enquiries, appointments, response times, workload and sentiment in one place.
Business Integrations and Workflow Automation
Connect Onvor with the calendars, scheduling and business tools you already use.
Unified omnichannel inbox
Bring customer conversations into one managed workspace.
WhatsApp, Facebook Messenger, Instagram DM, Telegram, LINE and Website Live Chat conversations arrive in a single inbox where AI and staff work together.
- Conversation history
- Channel filters
- Staff assignment
- Internal notes
- Conversation categories
- AI and human reply status
- Human takeover
- Unresolved case tracking
Channel availability is confirmed with you during implementation.
AI-powered customer service
Let AI handle repetitive enquiries while your team handles what matters.
Onvor uses approved business information to help answer routine questions consistently and quickly.
- Answers based on the business Knowledge Base
- Business-specific AI instructions
- Frequently asked question support
- Low-confidence escalation
- Sensitive-question escalation
- Human review when required
- Human takeover at any time
- Business-topic guardrails
AI works alongside your team. It is designed to support staff, not to replace them.
Built-in CRM and lead management
A Built-in CRM that grows with every conversation.
Turn customer conversations into organised customer profiles and business opportunities without relying on a separate disconnected CRM system.
- Unified customer profiles
- Conversation and enquiry history
- Customer interests
- Lead status
- Buying signals
- Follow-up requirements
- Appointment history
- Customer sentiment
- Recommended next action
- Staff ownership
Appointment booking and waiting list
Turn enquiries into confirmed appointments.
Appointment workflows are configured around your services, staff availability and booking rules.
- Appointment creation
- Available date and time selection
- Staff assignment
- Service selection
- Appointment confirmation
- Rescheduling and cancellation
- Waiting-list management
- Internal notes
- Calendar view
- Conversation-linked appointments
Knowledge Base management
Give AI the approved information it needs to represent your business.
The Onvor team helps structure and prepare this information with you during implementation.
- Services
- Pricing
- Promotions
- Operating hours
- Policies
- Frequently asked questions
- Customer-facing answers
- Review and approval workflow
- Effective dates
- AI-usable status
- Human confirmation requirements
Team collaboration and human takeover
Keep people in control of every important customer interaction.
Your team stays close to the customer relationship, with clear ownership and oversight.
- Staff conversation assignment
- Internal notes
- Department or category assignment
- Human takeover
- Management oversight
- Staff access controls
- Escalation of sensitive cases
- Activity records
Business integrations
Connect Onvor with the tools your business already uses.
Onvor is configured to work alongside your existing systems, so information stays consistent and your team avoids duplicated administrative work.
Google Calendar
Synchronise appointments and staff schedules with existing Google calendars.
Cal.com
Connect booking availability and scheduling workflows with Cal.com.
Accounting Software
Connect relevant business information with supported accounting systems to reduce duplicated administrative work.
Communication Channels
Bring supported customer communication channels into the Onvor Unified Inbox.
Supported providers are confirmed with you during implementation.
Business analytics and reporting
See what is happening across your business.
Track how enquiries move through your operation, where time is being spent and which conversations still need attention. Analytics are there to inform decisions, not to promise outcomes.
New enquiries
412
+18% vs last month
Appointments booked
96
+11% vs last month
Median first response
1m 48s
Faster than last month
Conversations handled
AI-handled Human takeover
Channel performance
- WhatsApp72%
- Website chat54%
- Instagram DM38%
- Messenger26%
- New customer enquiries
- Qualified opportunities
- Appointments booked
- Response times
- AI-handled conversations
- Human takeover rate
- Channel performance
- Staff workload
- Frequently asked questions
- Customer sentiment
- Unresolved conversations
- Appointment performance
Interface shown for illustration. Figures are examples and do not represent guaranteed results.
Role-based business access
The right information for every member of your team.
Access is scoped to responsibility, so people see what they need without being overwhelmed by everything else.
Business owners and managers
A clear operational view of the business, its customers and its team.
- Business overview
- Customer records
- Appointments
- Analytics
- Staff visibility
- Platform configuration
Staff members
A focused workspace for the conversations and appointments they own.
- Assigned conversations
- Customer information
- Appointment management
- Internal notes
- Human takeover
- Knowledge submissions
Security and control
Automation with human control built in.
AI handles repetitive work inside boundaries you define, and your team keeps authority over the interactions that matter.
- Role-based user access
- Organisation-separated business information
- Human takeover
- AI reply controls
- Knowledge approval workflow
- Staff permissions
- Conversation activity records
- Sensitive-question escalation
- Business-scope guardrails
Ready to reduce repetitive work and run your business more efficiently?
Speak with the Onvor team to explore how AI automation can be configured around your customer conversations, appointments and business operations.